Customer Service Skills Training

A skills programme by Tremendis Learning

Inner peace: Filling jobs within the organisation

Inner peace: Filling jobs within the organisation

Inner peace: Filling jobs within the organization

The rule in successful staffing has always been to do your best to fill new job openings from within before looking for outside candidates. Here are the key reasons:

  • Increased efficiency: Hiring from within usually takes less time and is generally less costly (in the short term, at least) than hiring from the outside. You don't have to wade through reams of resumes. You can cut to the chase more quickly during the interview, and you don't have to worry about the reliability of your reference information. In addition, existing employees are a known quantity. You know what type of performance you can expect from them.
  • Increased morale: Hiring from within sends a message to employees at all levels of your organization that good performance gets rewarded and that employees have a reason (apart from the regular paycheck) to work hard, be reliable, and focus on quality. There's no better way to avoid excessive turnover at junior levels of an organization than to offer excellent advancement opportunities.
  • Shorter period of adjustment: Everything else being equal an existing employee a lot less time to acclimate to the new job than an employee who's never been with your company. Not only are existing employees already familiar with company policies, but they're probably aware of what the new job entails.

Benefiting from a diverse workforce

In recent years, the term diversity has entered the business world in a big way. Over the last 15 years, hundreds of articles, papers, studies, and books talk about how diverse the workplace is becoming. Everyone knows that the workplace is no longer dominated by white males, but did you know that, according to the U.S. Bureau of Labor, by 2008, women and minorities will make up 70 percent of all new entrants to the workforce?

There are laws that have been enacted to bar discrimination in hiring practices.

This legislation is often changed or updated, such as the addition of the Internet Applicant final rule of 2006, which requires federal contractors to collect and maintain data for use in enforcing nondiscrimination laws. When questions arise regarding any component of employment laws, seek legal counsel. While these often-complex laws can make your job more complicated, a pay-off does exist because diversity has had a tremendously positive impact on the business environment. If everyone in your company thinks alike, you miss the opportunity for innovative ideas that often come from individuals from diverse cultures and backgrounds - ideas that can help you improve your products and level of customer service. Ensuring that you have a wide spectrum of job applicants to choose from requires making outreach efforts to various community groups or running classified ads in newspapers read by specific ethnic groups. Beyond hiring, the term diversity training may entail conducting training sessions among employees that teach them to increase sensitivity toward others. When people feel accepted and valued by their colleagues, subordinates, and supervisors, their loyalty and morale increases, and this in turn greatly increases productivity.


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Customer Service Skills Training is a service offered by Tremendis Learning CC (2006/019194/23). Copyright Protected 2017, All rights reserved. Designed by Monre J Botes.
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