Training Information
Customer Service Coaching
 |
Customer Service Coaching | |
Customer Service Skills Training |
| About this training: | |
| Coaching is probably one of the best methods for igniting change in people. The intense accountability driven methods Tremendis Learning uses creates a coaching room where honest and real discussions occur. Customer Service Coaching are 4 one-on-one sessions where you will learn how to confidently handle problems, unpredictable events, and other job pressures while serving customers. | |
| Training Dates: | |
| Please contact us for this information. |
|
| Workshop Fee: | R 2 400.00 |
| Location: | Gauteng |
| Duration: | 4 One-on-One Sessions (1 Hour/Session) |
| Target Group: | All customer service representatives wishing to feel confident when interacting with customers and helping dissatisfied customers without ruining their day. |
| Minimum Experience: | None |
| Minimum Education: | Grade 12 or equivalent |
| Competencies: |  Building Customer Loyalty Building Trust Communication Contributing to Team Success Customer Focus Follow Up Sales Ability / Persuasiveness Work Standards |
| Next Step: | Time Management Skills Training Telephone Etiquette Training Stress Management Skills Training Selling Skills Training Anger Management Skills Training |
| Pre Step: | Office Skills Training Employee Essentials Training Communication Skills Training Call Centre Skills Training |